Frequently Asked Questions

Here are some common questions we get from our amazing couples. If you can’t find an answer to your question, just give us a shout!

Good question, and best answered by our customers. Read about their experiences working with us on our Wedding Wire Review Page.

We love what we do! Our goal is to deliver the best photos and video possible, and ensure your day goes off without a hitch. To make that happen we aim to go above and beyond our typical duties with an unrelenting attention to detail. We’ll keep things on schedule, will fix your tie, bustle your dress, keep things tidy – you name it.. Ok, we’re not superheros, but we try our best. With so many weddings under our belt, we know what can go wrong and aim to keep your day running as smoothly as possible.

We take data storage very seriously.  As of January 2024, we have further upgraded and invested into our backups systems to make them ever more robust.   

Once we are finished shooting your big day, all the camera and audio data is copied immediately to our local multi-drive NAS RAID server.  The data is also then backed up to the cloud.   Finally, the data is copied again to our working drives for editing and production.  With all this built-in redundancy we can assure you that your memories are safe with us.  

If you have any questions about our back up systems in place, please don’t hesitate to contact us!

We generally do not deliver raw photos or video footage. Raw video footage is captured in high resolution and in a special color format, which makes it cumbersome to transfer and view on a standard computer. In addition, much of the raw footage isn’t very fun to watch or sift through. All the good stuff is included in your highlight film or photo collection – we don’t hold anything back!

For video, we use multiple Sony A7Siii mirrorless cameras with a set of prime and zoom lenses. To keep things smooth and steady, we use lightweight monopods, gimbals and sliders. We use multiple direct-in recorders and LAV mics for capturing crystal clear audio, and compact LED lights for the perfect reception lighting. We also use a drone to capture aerial footage (see next question).

For photos, we use Sony mirrorless camera bodies with a complete set of prime and zoom lenses.

As a matter of fact, we do! We love drone footage and try to incorporate it into all our wedding films. However, we are limited by the weather. If it’s raining or very windy, it’s a no go. Aso, we cannot fly in restricted areas, e.g., areas near airports, the Whitehouse, Area 51 etc.

Of course! In addition to cost savings, you will also get a single cohesive team of photographers and film makers that have experience working together and can execute like a well-oiled machine. Contact us to find out about combined package discounts.

Yes – take us with you! We love traveling and seeing the world. Contact us for more information on destination wedding special pricing.

We recommend that you book as early as possible as we already have confirmed bookings for 2 years away, and we only take on a number of weddings a year.

We could spend all day photographing and filming you – but we know that’s simply not possible! A lot of this depends on your itinerary and the size of your wedding party, venue etc. Please contact us and we’ll help you get your itinerary sorted out.

Once you have a confirmed booking, we can schedule your engagement session! Just let us know what dates work best for you.

We are happy to travel anywhere, really. However, for locations outside of Kitchener-Waterloo and surrounding areas, we may ask that travel costs and accommodations be covered.

As much as we love what we do, we limit the number of weddings we take on to ensure the quality and deliverability of our work. Let’s just say that we keep busy.

Our Amazing Wedding Video! We hired Token Weddings for our August wedding, and are extremely happy that we did! Chris and Mohsan are very easy to work with, and are both creative and professional. The film they put together is exceptional. It is such an incredible way to preserve our special day, we feel extremely lucky to have it. Comments we got on the film include “this is the best wedding video I have ever seen”, and “whatever you paid for this, it was worth every penny”. We whole heartedly agree!”
– Rob & Christie
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Ask Us Anything

Got questions about our process, package pricing or what you can expect on your big day?